terms-icon
Terms & Conditions

Sending:

Please take your packaged device to your local post office (please refrain from taking directly to the post box, as this may cause delays in the service). Please make sure you get a receipt with a bar code on from the Post Office so you can track your parcel. Important: We recommend that you use a shipping service with tracking.

When sending your device if you choose to include separate parts you are sending these at your own risk and we will not be held reasonable if these parts go missing before your package is delivered to us. Please ensure the parts are well sealed and wrapped so nothing goes missing. When your package arrives with us we log in all the separate parts we receive which can be seen on the repair tracker.

Payment:

Payment can be completed by Bank Deposit or Paypal.

Prices:

Prices are subject to change. Promotional items state the price and duration and such prices only apply at the time of the promotion. All prices are inclusive of VAT and delivery charges except otherwise stated.

Non Refundable Repairs:

A few of our repairs are non refundable, this includes liquid damage repairs and/or liquid damage related repairs and diagnostics if you decide not to proceed with the repair.

Warranty:

All repairs (with the exception of software related, battery and water damaged devices) come with a 3 month warranty. Battery related repairs comes with 3 months warranty. This excludes faults relating to physical or accidental damage or if the device is opened whilst in your possession. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair.

If you take your device to a 3rd party after it has been repaired by AZrepair this will void the warranty on your device.
All software related repairs will not be covered by our warranty.

The warranty only covers the original repair. For example, if you pay for a screen repair and the screen becomes faulty, you will be covered with a 3 month warranty. If any additional faults occur that are not related to the original repair this will not be covered under warranty and will need to be paid for.

Liability:

If your device is damaged beyond economical repair through our negligence or willful misconduct, our liability will be limited to the cost of providing a replacement with a product that is the same or similar to your device. You have sole responsibility for any data store on your device and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.

When sending in a damaged device, our technicians will probably need to open up the device to either diagnose or repair it, this comes with an element of risk and may result in some minor damages to your device. We do everything possible to ensure this doesn’t happen, however, if it does happen and the damages are significant we will offer a replacement or repair.

We will not be responsible for any damage or fault caused by a previous repair.

 

Repair Process & Delays:

We aim to repair your device within 24-48 hours of receiving it. Although 90% of all repairs get done on the same day, sometimes we encounter further issues that slow the repair down.

If for any reason your repair will take longer, you will be notified with the reason and the estimated completion date. Alternatively, you can check the repair tracker to see if there has been any new developments in relation to your repair.

If we need to order in new parts, the repair process may be delayed. We will keep you updated throughout the whole process.
Please be aware diagnostics may take longer than usual repairs as our trained technicians take time to look at every element of the device and check for faulty parts.
Please be advised we cannot guarantee your device will be repaired after we diagnose the fault. 97% of devices that we diagnose are repaired.
Liquid Damage repairs can take up to 7 – 14 days.
Any Motherboard related repairs can take up to 7 – 14 days.
Any Software related repairs can take up to 7 – 14 days.

Any time estimate for completion of the repair service, which may be given to you, is an estimate only and does not form any obligation under the terms of this agreement.

Additional Repairs:

When you send your mobile device in to us for a repair, it is rigorously tested by a number of different testers and departments, sometimes additional faults are found. If we find an additional fault with your mobile device we will send you an additional repair payment request via email. It is your decision if you choose to proceed or not. If you choose to go ahead with the repair, once we receive payment, your mobile device will be passed back to our technicians to continue work, if you choose to decline, we will stop work and send the mobile device back as it is. If you have any queries about the additional repairs, please do not hesitate to get in touch with us.

Water Proof Repairs:

Mobile devices that are sold as being waterproof are originally sealed in the manufacturers factory with special machines and special liquid proof gaskets.

When we carry out a repair on a waterproof device that involves opening and closing the device we cannot guarantee that your device will be 100% waterproof after the repair process has been completed. We replace all gaskets required but only the manufacturers of the device have access to the specialised equipment required. However, we always use grade A parts and use the best possible techniques.

 

Testing:

Our trained testers and technicians always test the device on arrival and before it is dispatched. We test many different aspects of the device, including the buttons, vibration, sound, cameras, charging port, WIFI, speakers, signal, front screen, LCD display, power settings and much more, to ensure we don’t miss any faults and provide the best service possible.

Your Data:

Please ensure your data is wiped or back up via your operating system before sending your device to us. Our repairs are done in a professional manner but we cannot guarantee data will be on the device on return to you. We do not offer a data recovery service. Pin Locks and passwords must be removed before you send your device to us. We advise that all sim and memory cards be taken off the device before sending to us for repair.

Cancellations:

If you wish to cancel your repair, you must do this before we commence any repairs. We will fully refund your order if the request is made before any repair commences. We aim to carry out your repair on the same day your device is received. We are unable to cancel any repair that has already commenced.

We reserve the right to make changes to this website and terms and conditions.

Weekend Service:

As office hours are restricted during the weekend our service will be slower than usual and we may take longer to respond to emails and messages.

Emailing & Messaging:

We aim to answer all emails and messages within 24 hours. This may be slightly longer if you email or message us during a Sunday or Bank Holiday.

Insurance:

This only covers customers who can provide a legitimate tracking code for the services we provide, your own courier services are not included.
This is up to the value of your device or €500, whichever is the cheapest amount, this will cover for a like for like replacement of the handset/tablet sent in.
The insurance is for when the device is in transit only.
The insurance covers postal loss only. We will cover loss of your device only when it fails to be delivered and the courier company we have used confirm the item as lost.
Lack of secure packaging can result on a claim being denied.
We will not cover loss of any device if packaging has been tampered with.
We will also not cover damage that has occurred due to postal handling process.

Diagnostic Service:

The diagnostic fee covers shipping costs only and will be deducted from any repair cost if you decide to go ahead with a repair.
The diagnostic is in process throughout the duration of the time your device is in our possession as this is an ongoing operation.

Blocked Devices:

At AZrepair we will not repair any device that has been blocked. The device will be sent back and the customer will be refunded, however, if it was sent in for a diagnostic or liquid damage this will not be refunded.

 

Returns:

We will attempt a re-repair on your mobile device twice after the initial repair. If after this, the mobile device is still faulty we will issue a refund (minus postage costs). We will need to see the mobile device and make sure its faulty prior to issuing a refund. This does not include diagnostic and water damage related repairs.

Packaging:

Please note that if our packaging is checked out as an additional option, this is only available for 1 time being sent out and not multiple times, this service can be sent out additionally if it is checked out once again.